How To:
File a Warranty/Repair Claim
Follow the steps below to file a warranty repair claim
Step One:
Open the DJI Smartfarm App on Your Device.
Step Two:
Go to Devices and Select "Repair Service" Under the Device that you wish to Initiate the Claim.
Step Three:
Click the Green Button "Request Repair"
Upload all the required information. If this is a warranty, include that in the description. When you sed the drone to us we can confirm that the issue is under warranty.
Step Four:
Under "Service Center" select TerraXplore and submit your claim. You are responsible for shipping your drone to the service center.